5 Whys Template
Effective Problem Solving through Root Cause Analysis
Conduct root cause analysis, derive smart insights, and make informed decisions.
- Prevent the recurrence of issues by eliminating their causes
- Collaborate with your team to solve problems on an infinite workspace
- Derive insights through visualization
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What Is 5 Whys Analysis?
The 5 Whys analysis is a simple, yet effective tool that can be applied to identify the root cause of a problem by asking the question ‘why?’ in five different contexts. This method is best suited to finding solutions for moderate-level roadblocks, by bringing the root cause to the surface and helping a team gain alternative insight when it comes to resolutions.
How To Apply 5 Whys Analysis?
- You can get started by assembling your team. First, involve those who are aware of the problem. It’s better to gather your members from different departments or sections, as this will help the team gain insights from different perspectives.
- The next step involves defining the exact problem with your team through discussions and creating the problem statement. This approach will help the team understand the scope of the problem and come up with suitable solutions.
- Assign a facilitator for your session, this is someone highly knowledgeable about the problem. The facilitator will be asking the questions ‘why’?’ and make sure that the team concentrates on the problem. Your team can hold discussions with Creately’s in-app conferencing features with video and audio call functions.
- Start asking the question ‘why’ as much you can until your team touches on the root cause of the problem, but try to keep it a minimum of five times. However, avoid asking ‘why?’ too many times, as numerous solutions or suggestions, may come up, which can distract the team from the actual problem.
- You can select a template from Creately’s collection to display your information, and seamlessly collaborate and communicate with your team through comment threads, notes or in-app conferencing. After identifying the cause, start discussing the corrective actions that the team can take to handle the problem.
- Finally, start creating an action plan with your team. The entire process should be documented, with someone assigned to monitor the progress, put the plan into action and report the results to the rest of the team.