Service Blueprint Template
Deliver Excellent Customer Experiences
Plan, monitor, and improve the customer experience from start to finish.
- Infinite canvas to visualize the entire service delivery process
- Real-time collaboration to work with stakeholders
- Multiple service blueprint templates for different industries
Over 10 Million people and 1000s of teams already use Creately
Visually Map out All the Steps in a Service Process
Simple to use drag-drop tools and Plus Create to quickly visualize the relationship between people and processes, and the touchpoints in your customer journey.
Multiple scenario-based service blueprint templates to facilitate and guide your service designing process and mapping customer journeys.
Freehand drawing and highlights to build rough outlines of service designs during planning and brainstorming sessions.
Specialized shape and icon libraries for over 50 types of diagrams to visualize customer journeys, user flows, swimlanes, workflows, and more.
Dynamic connectors that arrange themselves automatically to rotate, expand, or resize your service blueprint tangle-free.
Gather Insights and Develop Creative Solutions to Enhance Efficiency
Virtual whiteboard with built-in diagramming to easily conduct structured planning sessions.
Add detailed docs, attachments, links and more via the notes feature on each item to capture details and the big picture in a single space.
Import data with ease from Microsoft Excel, Google Spreadsheet, or CSV to centralize and connect all of your information together on a single infinite canvas.
Generate multi-perspectives of the same information to analyze different scenarios and arrive at quantifiable conclusions.
Embed documents, records, and assets with in-app previews to link information together around service blueprints for easier review.
Get the Team Involved, Aligned, and Collaborating - Faster
In-app video and audio calls to collaborate with your team on the same canvas as if you are in the same room.
Use @mention comments to direct people to get things done or clarify things and comment threads to have discussions and follow-ups on the same canvas.
Real-time cursors for any number of participants. Collaborate with team members on a shared canvas.
Multiple access and role levels to streamline sharing, reviewing, and editing your service blueprint with stakeholders.
Everything Your Team Needs to Stay on Track
Export your service blueprint as SVGs, PDFs, JPEGs and PNGs to publish, present, print, or share.
Built-in tools to quickly organize your service blueprints and create interactive presentations for stakeholders and clients.
Embed your service blueprints in any site or intranet or manage access to them with plugins for Google Workspace, Confluence, Slack, and more.
What Is a Service Blueprint?
A service blueprint is a tool that visually represents the process of a service and how it is provided. It highlights the processes and how its components interact from the perspective of the service provider.
How to Create a Service Blueprint?
- Gather a cross-functional team that includes team members from all departments involved in the process.
- Identify the scope for focus or the process that needs to be blueprinted. Once you know what the process is, identify the corresponding customer.
- Referring to or creating a customer journey map, identify the actions the customer takes as they interact with your service.
- Conduct internal research involving employees from relevant departments to gather as much information about the process from their perspective.
- Identify the employees’ frontstage actions. As you outline them on the swim lane map, follow them up with the identified employee backstage actions as well.
- Using Creately’s real-time collaboration feature, invite the members of your cross-departmental team to outline and link the activities.
- Map out the support processes which are the actions that help carry out the process behind the scenes. Include evidence at each customer’s action step as well.
- Once the service blueprint is completed, you can share it with others with edit or review access. Or simply download it as SVG, PDF, PNG, etc., so you can publish or print it out.